Client Retention
CYQ Client Retention (Level 3)
The Client Retention course covers the concepts of motivational strategies, the stages of retention and gathering information and relating it to performance indicators. You will learn how to build rapport and effective communication with your clients.
Learn about…
- Stages of retention and performance indicators
- Building a rapport and communication skills
- Customer care and communication theories
- Psychological theories relating to client retention
- Models of behaviour change
Format
The course lasts for three days and consists of a mix of theory sessions and group workshops.
Assessment
The course is assessed via a formal presentation and worksheets completed during the course.
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Preparing 16-18 year olds for entering employment